go! Customer Care
Hawaii is known for it's aloha and visitor satisfaction. go! customer care
makes the same it's priority. We are committed to providing you with
quality customer service and support. Please contact us if you have a
comment or a complaint. We want to hear from you!
Reservations, Flight Information and Reconfirmations:
Please call 1-888-435-9462 (1-888-IFLYGO2).
Customer Service for AIR only:
The go! Customer Care office is open to assist you Monday through Friday; 5am – 6pm (Hawaii Standard Time).
For customer service issues, please call 1-888-435-9462
or email click here
or mail to:
go! – Customer Care
300 Rodgers Blvd. #23
Honolulu, HI 96819
Customer Service for goDrive or goStay AIR, Hotel/Car packages:
Please call (808) 792-3475
Hours Monday through Friday
8:30am - 5:00pm (Hawai'i Time)
Saturday 9:00am - 1:00pm (Hawai'i Time)
go! Corporate Office
Tel. 808 838 7900
Vice President - Paul Skellon - email
Chief Pilot - Captain Stephen Soares - email
In-flight Coordinator - Liza-Marie Banda - email
Marketing and Promotions:
Chief Marketing Officer - Joe Bock - email
Group Travel Inquiries (8 or more people):
please call 1-888-435-9462 or email click here
go!Miles member inquiries:
please call 1-888-435-9462 or email click here
For eCommerce and web site Advertising Rates on iFlyGo.com:
Please email Aloha Media Group click here
International Customers:
For international customers needing assistance with completion of
bookings and credit card payments, please call 1-505-326-4470
between the hours of 0500 - 2200 Hawai'i Standard Time.
Baggage Service inquiries:
please call 1-888-435-9462 or email click here
For the status on delayed or missing luggage, please contact the baggage counter at which your claim was filed:
Honolulu 808-838-7967
Lihue, Kauai (808) 245-0052
Hilo 808-933-1113
Kona, Big Island (808) 331-8754
Kahului, Maui (808) 871-1701
go!Express passengers needing to contact a baggage service office in Moloka'i, Lana’I or Kapalua, please contact Island Air reservations.
Island Air Reservations and Customer Service is open daily from 7:00 a.m. to 6:00 p.m. Hawaii Standard Time.
Oahu (HI) 808-484-2222
Neighbor Islands and North America 800-652-6541