go! Customer Care - Pride of Hawaii

The pride of Hawaii is to treat people with aloha. go! customer care will do the same. We are committed to providing you with quality customer service and support. Please contact us if you have a comment or a complaint. We want to hear from you!

For Reservations, Flight Information, to Reconfirm your flight, or General Information please call 1-888-435-9462 (1-888-IFLYGO2).

Customer Service for AIR only:
For customer service issues, please call 1800-637-2910 or email click here or mail to:
go! – Customer Care
Attn: Jeannie Poncho
300 Rodgers Blvd. #23
Honolulu, HI 96819

Customer Service for goDrive or goStay AIR, Hotel/Car packages:
Please call (808) 792-3475
Hours Monday through Friday
8:30am - 5:00pm (Hawai'i Time)
Saurday 9:00am - 10:00pm (Hawai'i Time)

Marketing and Promotions:
please call Joe Bock, Chief Marketing Officer at 808-838-7900 or email click here

Group Travel Inquiries (more than 10 people):
please call 1-888-435-9462 or email click here

go!Miles member inquiries:
please call 1-888-435-9462 or email click here

For eCommerce and web site Advertising Rates on iFlyGo.com:
Please email Frank Among click here

International Customers:
For international customers needing assistance with completion of bookings and credit card payments, please call 1-505-326-4470 between the hours of 0500 - 2200 Hawai'i Standard Time.

Baggage Service inquiries:
please call 1-888-435-9462 or email click here

For the status on delayed or missing luggage, please contact the baggage counter at which your claim was filed:
Honolulu 808-838-7967
Lihue 808-246-0202
Hilo 808-933-1113
Kona 808-329-5187
Maui 808-871-8155

For bags missing over five days please contact Customer Relations at 800-637-2910