Go Mokulele FAQ: Airline Security, Baggage Claim, Pets, Ticket Refund

Airline Jobs

Flight Attendants, Pilots, Ground Crew and many more openings.
Click on Jobs to learn more.

Route Map

Check out our Route Map

go! FAQ's

About Kids
Airport Check-In
Airport Information
Bags
Boarding Passes
Careers at go!
Cash/Checks
Fares
go! Miles Frequent Flyer Program
go! Mokulele

Online Check-in
Pets
Refunds
Reservations
Seat Assignment
Special Requests
Safe & Secure
Travel Vouchers / Prize Letters
Traveler's Health Alert Notice
TSA Policy on Liquids and Containers

About Kids

May I book a reservation with children on www.iflygo.com?
You may book your reservation online, but you will need to call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462 to change the passenger classification, or to add an infant or lap child to your reservation.

May I bring my child's car seat on board?
Federal Aviation Administration (FAA) approved infant seats are accepted in the cabin when an additional seat is purchased for the infant.

Note: Bassinets, infant seats and strollers may be accepted as checked baggage at no extra charge. These items are not considered part of the customer's free baggage allowance.

Is a birth certificate required for age verification?
One child over 3 days and under 24 months of age not occupying a seat may be carried for free by a customer paying the applicable adult fare. A birth certificate is required to validate the age of all infants under 24 months. Infants 3 to 7 days need a physician's note stating that they are healthy for air travel.

go! does not offer children's fares. Accompanied children ages 2 to 11 will be charged the applicable adult fare for the flight.

Do you charge a service fee for children flying alone?
Children at least 5 years of age but who have not reached their 13th birthday are accepted for unaccompanied travel on direct go! flights to and from go! destinations provided that travel is not on a flight connecting to an other airline flight or on the last flight of the day.

Children less than 5 years of age are not accepted for unaccompanied travel.

All travel by unaccompanied children must be on flights on which the child holds a confirmed reservation. The unaccompanied child must be brought to the airport by the parent or other responsible adult and remain until 15 minutes after flight departure. go! must be provided the name and phone number of the parent or other responsible adult who will meet the child upon deplaning.

A one way service fee of $25 will be charged per unaccompanied child. For passengers 12 and older, go! will offer the same service on an optional basis.

Can I book a reservation for my child who is traveling alone?
Please call the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462.

Airport Check-In

When can I check-in for my flight?
Check-in generally begins 3 hours prior to departure at the go! ticket counters. Customers checking baggage are required to do so at least 75 minutes prior to departure. Refer to Airport information for hours of operation.

Do I need to check-in at the airport if I checked in online?
If you printed your boarding pass online at www.iflygo.com and are not checking bags, you may go directly to the gate. Please ensure that you arrive at the gate at least 30 minutes prior to departure. If you did not print your boarding pass online and are not checking bags, please check in at the go! ticket counters or go! self service kiosk at least 60 minutes prior to departure. For those passengers checking bags we recommend that you check in at the go! ticket counters at least 75 minutes prior to departure.

What happens if I cannot make my flight?
If you cannot make your flight, please call the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462 as soon as possible prior to your flight's scheduled departure time. By doing so, you avoid the risk of forfeiting the value of your reservation. Please refer to other sections of this document for answers to questions regarding changes, cancellations, and refunds. Airport Information

Where can I find information on go!'s location at my departing airport?
Click here to go to Airport Information

Baggage

How many bags am I allowed to check?
Each ticketed customer is allowed to check one piece of luggage for $10 and a second piece for $17. Checking additional, oversized, or overweight luggage will require additional fees (see below).

go! customers exempt from paying the checked-bag fees are:

go!Corporate members
Customers traveling on government fares
Customers flying on the same reservation as someone with exempt status (except for group bookings of 8 or more)

Customer checked-in items exempt from the bag fee are:

Child car seats, carriers and strollers
Wheelchairs, walkers and other personal assistive devices

Customers are able to pay the checked-bag fees at go! or Island Air ticket counters, for go! or go!Express flights, respectively.

How many bags am I allowed to carry-on?
Each ticketed customer is allowed (1) carry-on (no larger than 22" x 14" x 9") at no charge. In addition to carry-on luggage, a customer may carry a handbag, pocketbook, overcoat, wrap, umbrella, walking stick, camera, binoculars, reading material for the flight, or food for consumption. Items must be able to fit under the seat in front of you or in the overhead bin go! requires that name identification be on the outside of any bags or luggage. We recommend placing identification on the inside of your luggage as well. Name labels are available at any go! ticket counter.

Please keep valuables, computers, medications, house keys, car keys and important papers in a carry-on on your person. Maximum weight, without charge, for each piece of checked baggage is 50 pounds per bag. Maximum size, without charge, for each piece of checked baggage must not exceed 62" in overall dimensions (L+W+H). An extra charge applies for additional, overweight and/or oversized pieces. In no event will go! accept baggage that weighs more than 99 pounds and/or baggage that measure in single dimension more than 80" or combined dimension exceeding 160".

In some instances, arrangements may be made to ship such articles as cargo. Please inquire as additional charges may apply. Special items such as pets, bicycles, and other sporting equipment are subject to an extra charge.

What are your fees for excess, oversized, and/or overweight luggage?
Excess/oversized/overweight luggage may be accommodated subject to space at the following charges per item:

Excess Weight Fees:

Up to 50 lbs. – No Charge
51 to 70 lbs. – $25
71 to 99 lbs. – $50
Excess Bag – $25
Bags weighing more than 99 lbs. (45kg) will not be accepted as checked baggage.
Surfboards – Due to cargo compartment size go! will accept surfboards and paddle boards with lengths 6 feet and less on a limited basis. Every effort will be made to accommodate these items. A charge of $25 will be charge for transportation of these items.
Other – Certain sporting equipment may be restricted and may be assessed an additional charge. Please contact go! Reservations Center

go! Express Baggage Fees

Passengers traveling on go!Express flights operated by Island Air

First checked bag fee effective September 2, 2009
For tickets purchased on/after September 2, 2009, a fee of $10 will apply for the first checked bag.
Second checked bag, a fee of $35 will be applied.
Excess/oversize baggage (exceeding 62 linear inches or 62 inches in length) and specialty items (bicycles, surfboards, and kennels) will be handled for an additional fee.
Maximum length is 96 inches on the DASH 8 aircraft.
All excess/oversize baggage and specialty items will be accommodated on a space-available basis.
Regulations require name identifications on the outside of your baggage.
Baggage may not be checked in more than 4 hours prior to scheduled flight departure.

Island Air recommends that you carry all fragile articles, camera equipment, electronic equipment, keys, money, jewelry, passports, negotiable papers and other similar valuable items, as well as medications and prescriptions, with you on board the aircraft and place your name and address inside your baggage as well.

What is go!'s liability when transporting baggage?
For the loss of, damage to, or delay in delivery baggage, our liability is limited to a maximum of $3,300 per customer and is subject to proof of claim. go! is not responsible for certain items in checked or unchecked baggage including, but not limited to, money, jewelry, medication, keys, electronic or photographic equipment and similar valuables. go! does not assume liability for normal wear and tear.

How do I report a baggage claim?
Notice of missing, damaged, or pilferaged checked baggage must be reported to a go! ticket counter agent within 4 hours of the arrival of your flight.

Boarding Passes

How do I print my boarding passes online?
You may print your boarding pass by checking in online at www.iflygo.com within 24 hours of each flight's scheduled departure and no later than 1 hour before each flight departs. You may print your boarding pass by following the steps below:

Go to www.iflygo.com
Click the "check in here" link half way down the left side of the homepage
Follow instructions to complete your check-in
Print your boarding pass

Check in at the go! ticket counter on the day of departure is required for passengers traveling as unaccompanied minors, passengers traveling with pets, group reservations, and reservations containing international destinations.

I followed the instructions in my confirmation e-mail. Why am I not seeing the Boarding Pass button?
You may check in to print your boarding pass beginning 24 hours before each flight's scheduled departure and no later than 1 hour before each flight departs. If you are within the 24 to 1 hour window before your flight departs, you will see the boarding pass button, provided boarding passes are available for your flight.

Can I print my boarding passes online for both segments of a round trip flight?
Yes, but both flights must be scheduled to depart within the 24 hour to 1 hour window. You must go through the online check-in process separately for each flight if both segments are not within this window.

I'm traveling with a pet. Why can't I print my boarding pass?
Customers traveling with pets are required to check-in at the go! ticket counters on the day of departure. go! charges a $25 fee to transport your pet. During check-in you will receive your boarding pass and then you may proceed directly to the security checkpoint and through to your gate. Please refer to the Pets section of this document for additional information regarding transporting pets.

My child is traveling unaccompanied. Why can't I print his/her boarding pass online?
Unaccompanied minors must be checked in at the go! ticket counter at the originating airport by a parent or other responsible adult. During check-in go! will provide your child with his/her boarding pass.

Can I print my boarding pass more than one time?
Yes, you may print your boarding pass as many times as needed.

Why am I unable to print my boarding pass?
There are restrictions that may prevent you from obtaining your boarding pass. If this should occur, please check in for your flight at the airport on the day of departure.

I lost my boarding pass. What do I do?
If you are within the 24 to 1 hour window before your flight departs, you can go online and check in at www.iflygo.com and print your boarding pass again. Please refer to the FAQ above which explains how to print your boarding pass.

If your flight departs within 1 hour, you must check in at the airport in order to obtain a replacement boarding pass.

Careers at go!

How can I learn more about career opportunities at go!?
Please visit our Careers section for a listing of all open positions. Each posting contains a position overview and qualification requirements.

Can I submit my resume even if there are no open positions?
We only accept resumes for open positions listed in our Careers section. Please check back frequently for new openings.

Cash/Checks

Can I pay for my reservation with cash or check?
go! accepts cash, Visa, MasterCard, American Express, Discover, Diner's Club, Eurocard, JCB, and Air Travel Cards for payment at all go! ticket counter locations, our website, and our reservations center. Please visit our Airport Info section and view location hours by clicking on the airport in your area.

go! does not accept personal or company checks.

Fares

What if my fare is no longer available?
Fares are only guaranteed once purchased. Many of our lowest fares sell quickly due to high customer interest. With certain discount fares, seating may be limited and certain restrictions may apply. All fares are subject to change without notice and until purchased.

go! Miles Frequent Flyer Program

Where can I read the details about your go! Miles frequent flyer program?
Please visit the go! Miles terms and conditions page

go! Mokulele

Why has Mesa Airlines entered in to a joint-venture with Mokulele Airlines?
During these difficult economic times both carriers are looking to consolidate their Hawaii operations by joining forces through a partnership that better matches capacity with demand. By doing so, we can improve efficiencies in order to ensure the future of low cost travel for the businesses and people of Hawaii.

How will the new joint-venture work?
The best way to understand how the joint-venture will work is to view go! and Mokulele as ‘marketing brands’ which will both market and sell seats as they do today on inter-island jet flights to be operated by Mesa Airlines. Mokulele will continue to market Mokulele Express services operated by the Cessna Caravan turbo-prop aircraft.

Will both the go! and Mokulele Reservations and Customer Care centers continue to operate?
go! and Mokulele will continue to market, sell and support their brands. Reservations and customer care will continue to be an integral part of that marketing and support. No significant changes are anticipated at this time.

Will the go! and Mokulele websites and reservations numbers continue to operate?
Yes, nothing much will change, customers will be able to book their flights at www.iflygo.com and 1 888 iflygo2 (1 888 435 9462) or www.mokuleleairlines.com and by calling 1 866 260 7070.

Which aircraft will be flown by the new joint-venture between Mesa Airlines (dba go!) and Mokulele Airlines?
Customers booking flights either with go! or with Mokulele will be flown on CRJ-200 Regional Jet aircraft operated by Mesa Airlines. Mokulele Express flights between city pairs: Honolulu- Moloka’i; Kahului-Moloka’i and Kona-Kahului will continue to be flown on the Cessna Grand Caravan aircraft operated by Mokulele Airlines.

Where do customers go to book Mokulele Express flights to/from Moloka’i?
These flights are operated by Mokulele Airlines Cessna Grand Caravan turbo-prop aircraft and may continue to be booked at www.mokuleleairlines.com. Note: Mokulele Express flights depart from different locations to those of the go! Mokulele jet operations in Kona, the Big Island; Kahului, Maui and Honolulu. For exact locations of all check-in counters, visit www.mokuleleairlines.com or www.iflygo.com.

Where will customers who book flights on go! or Mokulele Airlines check-in once the joint-venture is in effect beginning October 15, 2009?
All go! and Mokulele jet services customers throughout Hawaii will check-in for their flights at the newly branded go! Mokulele ticket counters, previously the go! check-in counters. In Honolulu, this means all flights will depart from the convenient Commuter Terminal. For Mokulele Express flights which are operated by Cessna Caravan turb-prop aircraft, check-in locations remain unchanged at the respective commuter terminals in Kona, Kahului and Honolulu remain unchanged. For details of exact locations visit www.mokuleleairlines.com or www.iflygo.com.

The new venture will operate single class aircraft. What about the passengers who purchased a first class ticket before October 13, 2009?
Passengers holding first class tickets purchased prior to October 12, 2009 will be offered a one segment credit, valid for 6 months. If a passenger has questions regarding booking this segment, they should contact go! customer care by calling 1 888 iflygo2. (1 888 435 9462)

Will the Ali’i Lounge continue to operate at Honolulu’s Inter-Island Terminal?
The Ali’i Lounge will cease to operate after October 14, 2009.

What will happen to passengers that have purchased Ali’i Club memberships or Ali’i Rewards memberships?
A passenger who purchased either membership will have the remaining months of the membership valued out to a dollar amount and issued as a credit. This credit will then be applied towards future travel segments on flights operated by the new joint-venture. The credit, will be rounded up to the next whole segment. These segments are valid for travel within 6 months of the announcement.

Are the Likiki Lele Coupon Books still valid for travel on flights operated by the new joint-venture?
Yes. Likiki Lele coupons are still valid for travel on flights operated by the new joint-venture. Coupons can be redeemed by contacting Mokulele or go! reservations, or at the ticket counter.

How early do I need to arrive at the airport prior to the scheduled departure time?
Customers checking baggage are required to do so at least 75 minutes prior to departure. If you printed your boarding pass online at www.iflygo.com and are not checking bags, you may go directly to the departure gate. Please ensure that you arrive at the gate at least 30 minutes prior to departure. If you did not print your boarding pass online and are not checking bags, please check in at the go! Mokulele ticket counters or at a go! Mokulele self service kiosk at least 60 minutes prior to departure.

How far is the Commuter Terminal from the Interisland Terminal?
The Honolulu Airport Commuter terminal is located next door to the Interisland Terminal, on the north (mauka) side. The Commuter Terminal is between the Interisland Terminal and Nimitz Highway, just across from the post office.

Do I need to confirm my reservation?
Passengers on Mokulele Airlines will be notified of the go! Mokulele flight on which they have been re-booked. If you have not been contacted by the day prior to your flight, we recommend you confirm your seat by calling 1 888 435 9462.

What if I need to change my reservation?
If you need to change your reservation, please call 1 888 435 9462. We will assist you in changing your reservation. A change fee of $20 and any applicable difference in airfare will apply.

Does go! Mokulele offer seat assignments?
No, go! Mokulele does not offer seat assignments.

Are the go! Mokulele flight departure times the same?
We have worked to book Mokulele passengers on go! Mokulele flights as close to their original flight time as possible, however there may be some small differences. A go! Mokulele representative will contact you and provide your new itinerary. Mokulele Express flight schedules remain unchanged.

Do I have to pay for bags?
Passengers traveling on go! Mokulele may check their first bag for $10 and a second bag for $17. For Mokulele Airlines flights booked prior to September 1, 2009, no first bag fee will apply.

What are the carry-on bag requirements for flights operated by Mesa Airlines?
Passengers may carry on one bag and one personal item. The bag must not exceed 19” x 15” x 11”.

What if I have a surfboard?
go! Mokulele accepts surfboards up to 6’ on all CRJ-200 regional jets and Cessna Grand Caravan turbo-prop aircraft. An excess bag charge of $25 will apply. go! Mokulele may accept surfboards over 6’, however go! Mokulele does not accept liability for the condition of the board. We recommend you transport boards over 6’ on a cargo carrier.

What if I have a connection to another airline?
Passengers with connections to other airlines must ensure they have adequate time between their interisland and international or mainland connections. We recommend a minimum of 1.5 hours, but in some cases (connections in Honolulu, traveling with checked bags, etc.) we strongly recommend a connection of 2 or 3 hours.

What happens to my Alaska Airlines Miles?
Mokulele Airlines passengers will receive their Alaska Airlines Miles for each Mokulele flight booked prior to October 13, 2009. go! Mokulele Caravan passengers will continue to earn Alaska miles for each Caravan flight purchased.

Will I earn Alaska Airlines Miles on go!?
Currently the Alaska Airlines mileage program is only valid for Mokulele Airlines flights. We hope to add go! flights to the program soon.

Will I earn go!Miles for a ticket originally purchased on Mokulele?
Passengers who purchased their ticket on go! Mokulele on or after October 14, 2009 are eligible to earn go!Miles. To sign up for a go!Miles account visit www.iflygo.com.

Can I get a refund for my Mokulele ticket?
Passengers who purchased a fully-refundable fare may request a refund from Customer Service.

Online Check-In

What is Online Check-In?
Online check-in allows you to bypass the ticket counters at the airport by allowing you to print your boarding pass from your home or office by logging on to our website at www.iflygo.com.

If you checked in online, have your boarding pass, and are not checking baggage at the airport, you may proceed directly to the security checkpoint and through to your gate.

When can I check-in and when must I be checked in for my flight?
Check-in generally begins 3 hours prior to departure at the go! ticket counters. Customers checking baggage are required to do so at least 75 minutes prior to departure. go! offers easy, online check-in for passengers up to 1 hour prior to departure. Boarding passes may be printed from your home computer after checking in online. All customers must be checked-in at least 30 minutes prior to scheduled departure and must be present at their designated gate at least 20 minutes prior to scheduled departure. Refer to Airport information for hours of operation.

Do I need to check-in at the airport if I checked in online?
If you printed your boarding pass online at www.iflygo.com and are not checking bags, you may go directly to the gate. Please ensure that you arrive at the gate at least 20 minutes prior to departure. If you did not print your boarding pass online and are not checking bags, please check in at the go! ticket counters or go! self service kiosk at least 60 minutes prior to departure. All passengers must be checked-in 30 minutes prior to scheduled departure. For those passengers checking bags please check in at the go! ticket counters at least 75 minutes prior to departure to ensure your luggage will travel on your scheduled flight.

Pets

What pets do you allow and do you charge a fee?
Your household pet, such as a dog or cat, may travel with you in the passenger cabin provided your pet is in a kennel small enough to fit under the seat. There is a $25 fee each way for this service. Only one pet per passenger is allowed in the cabin. Pets cannot be transported in the baggage compartment. Service animals that assist customers with a disability are allowed in the passenger cabin at no extra charge.

Do I need to bring medical documentation for my pet?
Passengers traveling with an animal (dog/cat) must provide a health certificate from a veterinarian dated up to 10 days prior to the date of travel stating that the animal has had all the required shots and is fit to travel.

What size kennel do I need for my pet?
If your pet is traveling with you in the cabin, the dimensions of your pet's kennel must not exceed 15"W X 14"D X 10"H, and the kennel must fit under the seat. Soft-sided kennels are allowed in the cabin. Your pet must be free to stand in an upright position and move about the kennel. The kennel is subject to inspection and approval by go! Each passenger is responsible for assuring that the kennel meets all government requirements for safe and humane transport.

If I am traveling with a pet, can I book my reservation online?
No. If you are traveling with a pet, please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462 to book your flight.

Refunds

How do I obtain a refund?

To obtain a refund please contact go! Customer Care at (888) IFLYGO2 or (888) 435-9462

Reservations

How many passengers can be booked on a reservation?
You may book up to seven (7) passengers on a reservation.

If I want to book more than seven passengers, what do I do?
Bookings for 8+ passengers can be done by emailing us at groups@iflygo.com or by calling our go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

How far in advance can I book a reservation online?
Our flight schedules are loaded 330 days in advance; therefore, you are able to book reservations online up to almost a year in advance.

Can I book a reservation online for same day travel?
You can book on our website www.iflygo.com up to 3 hours before any flight's scheduled departure. You may also call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462 up to two (2) hours before scheduled departure.

How do I correct a misspelled name on my reservation?
Please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

How do I change my reservation?
Please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

Can I change the return segment of my itinerary if I have already flown the outbound segment?
Yes, please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

How much does it cost to change my reservation?
Except for special fares referencing specific restrictions, changes may be made up to 24 hours prior to departure for $20 per customer plus any difference in airfare for the alternate requested dates or flights. For travel to the same destination, passengers may standby for any flight departing earlier on the same day as the original departure without a change fee, but will be responsible for paying a change fee and any fare differences due to traveling in a different class of service or on a flight later than their original scheduled departure.

One of the passengers on my reservation cannot travel with me. How can I remove a passenger from my reservation?
Please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

What is your cancellation policy and how do I cancel my reservation?
Our cancellation policy, change fees, and penalties vary according to the type of ticket you purchased. Please refer to the applicable fare rules. Please note that failure to provide advance notice of cancellation will result in the forfeiture of your reservation and its value. To cancel your reservation, please call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

Can I cancel the return portion of my itinerary if I have already flown the outbound?
Yes, you will need to call the go! reservation center toll free at (888) IFLYGO2 or (888) 435-9462.

What happens when I cancel a non-refundable reservation?
Unless otherwise stated in your ticket's fare rules, your ticket is only valid for 12 months from date of purchase. Keep your original ticket and confirmation number. Once you are ready to reuse it within 12 months of original purchase, we will exchange that unused ticket for a new booking. At that time we will also collect any additional airfare and fees that apply.

What happens if I do not cancel my reservation by calling the go! reservations center?
If a passenger doesn't cancel ahead of time, doesn't show up for a flight, or doesn't board the aircraft for any reason, his or her reservation will be automatically cancelled. Additionally, all remaining flights on that itinerary will also be cancelled and the passenger will forfeit the value of her or her reservation.

Seat Assignment

go! offers open seating for your convenience and for efficiency during the boarding process. You will be pleased to know that our aircraft do not have middle seats.

Security

How can I tell whether my browser has adequate security for exchanging private information via the Web?
Your browser should support 128-bit encryption. For the two most common browsers, follow these instructions to find out your browseris level of encryption:

Internet Explorer: At the top of the browser window, select Help > About Internet Explorer. Check whether your browser supports 128-bit encryption.

Netscape Navigator: At the top of the browser window, select Help > About Communicator. Check whether your browser supports 128-bit encryption.

How can I obtain a browser with 128-bit encryption technology?
Contact the company that provides you with Internet access (e.g., your local Internet service provider, America Online, Microsoft) or visit the website of the company that makes your browser (e.g., Microsoft for the Internet Explorer browser, Netscape for the Netscape Navigator browser, etc.). Upgrades are usually available for download, free of charge.

Is it safe for me to send my credit card and personal information over the Web?
go! takes every practical precaution to protect your confidential information. When you book your reservation on www.iflygo.com, we require you to use a web browser that has security technology, also known as encryption technology, to ensure that your credit card and personal information are safely transmitted via the Internet.

How can I tell if my connection to iflygo.com is secure?
You will see on certain pages a security icon or symbol (for example, a padlock) in the lower right-hand side of your screen. This symbol generally appears on pages from which we collect sensitive information. If the symbol is there, it means that data you submit on that page is encrypted. Encrypting data helps us to stop unauthorized third-parties from accessing your data while it is being sent to our system.

Special Service Requests

How can I make a special services request? The final itinerary review page on our website (just before you purchase a ticket) contains a drop down box of various special service requests. Please select the special service you need before you purchase your ticket. Alternatively, you may also call the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462.

Travel Vouchers / Prize Letters

How do I redeem my travel voucher or refund voucher?
All travel vouchers must be redeemed by calling the go! reservations center toll free at (888) IFLYGO2 or (888) 435-9462.

Please note that travel vouchers cannot be redeemed for cash and cannot be used to pay for service fees or fare differences.

When does my travel voucher expire?
If your travel voucher was created based on an existing reservation (a cancellation or a difference in airfare), travel must be booked and completed using that travel voucher within one (1) year from the booking date of the original reservation.

If your travel voucher was created as goodwill for future travel or was a promotional give away, travel must be booked and completed within one (1) year from the date the travel voucher was issued.

If you earned a go! Miles award, it will have an expiration date of one (1) year from date of issue. Please refer to the go! Miles terms and conditions for additional information.

TSA Policy on Liquids and Containers

Liquids, gels and/or aerosols are permitted through security checkpoints but must be declared to TSA. Items must fit in one clear, re-sealable quart or liter-sized plastic bag, in containers of 3.4oz/100mL or less. Only one bag is allowed per passenger.

Plastic bags must be completely sealed and will be x-rayed at the security checkpoint separately.

The following items are allowed, but must be presented to officials at security checkpoints if they are not contained in clear plastic bags or are of greater volume than 3.4oz/100mL:

Baby formula/milk, including breast milk, and baby food in containers if a baby or small child is traveling.
Medications (liquid, gel or aerosol).
Liquids, juices or gels for diabetic passengers who indicate a need for such items to address their medical condition. (A letter from your physician is not necessary).

Passengers are permitted to take liquids, gels, and/or aerosols purchased in the boarding area onboard the aircraft.

Learn more about TSA policies at http://www.tsa.gov/.